Online shopping fraud cases

Online shopping fraud cases

Case Overview:

Eleanor is a young woman living in New York City who purchased a high-end laptop from a third-party seller on a well-known e-commerce platform. The seller promises that the product is brand new and provides an official warranty. After Eleanor paid $1,200, the seller delayed shipping the goods and eventually lost contact with her. She realized that she might have been defrauded and immediately contacted our law firm for legal assistance.

Legal Response:

Initial communication and victim counseling:
Our legal team first conducted a detailed preliminary consultation and learned about Eleanor’s shopping experience, the seller’s contact information, payment records and other relevant information. Through this consultation, we confirmed the basic circumstances of the case and developed a preliminary legal strategy. We provided Eleanor with psychological support to help her relieve the anxiety and uneasiness caused by being deceived so that she could better cooperate with subsequent legal actions.

Background of the investigation platform:

We assisted Eleanor in collecting all transaction records, chat records and payment receipts with the seller, and analyzed the seller's online activity tracks through technical means. At the same time, we cooperated with the customer service department of the e-commerce platform to investigate the seller’s registration information, historical transaction records and user reviews, and found that the seller had multiple bad records.

Cross-border tracing and cooperation:

We assisted Eleanor in reporting the case to the local police and provided all the collected evidence materials. We work closely with the police, coordinating investigations and providing legal advice and support.

Litigation and Fund Recovery:

1. Filing a lawsuit:
On the basis of full preparation, we filed a civil suit in New York State court against the seller involved, seeking the return of the defrauded funds and monetary damages.
2. Platform liability:
We also filed a complaint with the e-commerce platform, asking it to take responsibility for the lack of supervision and assist in recovering the funds.
3. Assets freeze:
We applied for an asset freezing order, which successfully froze some of the seller's assets and prevented further property transfers.
4. Negotiation and Settlement:
During the course of the litigation, we actively negotiated with the other party and ultimately reached a settlement agreement. The seller agreed to return most of the defrauded funds and assume certain liability.

Case Outcome:

Through the professional services and unremitting efforts of our legal team, this case finally achieved a satisfactory result. Eleanor not only successfully recovered most of the defrauded funds, but also received corresponding financial compensation. In addition, e-commerce platforms have also strengthened the review and supervision of third-party sellers, improving users' shopping safety.